VoIP PBX: Enabling Business Growth

VoIP PBX: Enabling Business Growth

by Kristen Kiya

Voice Over IP is a very challenging arena with PBX systems providing an enormous scope to people to use the Voice Over IP for business as well as professional purposes. It is especially useful for business as a company having multiple offices in a country can make use of its own PBX system to connect to others.

The VoIP PBX is a switching system meant for core communication. Its full abbreviation is Private Branch Exchange. It offers several features that make calling very exciting. It is a key telephone system and provides users with call setup facility, dial tone, tear-down functions and other such call processing features. Then a PBX system is also supported by a management system. There is also a call accounting system that can keep all call detail records. Then the voice messaging system is used not just for voice messaging but also for other array of functions.

With the growth in business the VoIP PBX solutions have proved to be a smart means of accessing telephony services. There are several reasons for that. It involves simplicity of the system, affordability and easy installation procedures. So, business organisations have started to deploy the system on a rapid scale.

The Voice Over IP is a fairly new technology meant for transferring of voice calls to end users over medium as that of internet. Besides, the system allows integration with the traditional methods of telephony. This is done with various software that are upgraded from time to time. The operation cost for the system is also substantially low.

This business phone system is very beneficial for business houses such as that of call centres. This is because calls are forwarded at a minimum call rate. Then the users are also supported by an Automatic Call Distributor (ACD) system and a Management Information System (MIS). These systems make the VoIP phone very interesting for business organisations. Moreover, the PBX system includes basic features and functions such as Direct Call Dialing (DID), Automatic Route selection (ARS) and Call Detail Recording (CDR).

The PBX system is much more superior than the traditional Key Telephone System (KTS). This is because the features that are basic to a PBX system are considered advanced in case of a KTS. The functionality in case of PBX systems are meant to provide more robust functions, enhancement of ports, voice traffic, call processing and more such important applications.

An IP PBX VoIP can be used to function as an Automatic Call Distributor(ACD). The ACD system are known for four basic call processing functions. They are screening, routing, queueing and answering. The method is very innovative. It allows calls to be distributed to a group of answering stations.

Thus the PBX is viewed upon as a solution to all the basic needs of a user. It brings the latest features with VoIP network connections. People can use the system to forward calls effectively to the end users. As Voice Over IP is coupled with other features such as video conferencing, messaging, 3 way calling while making calls to others, this system is looked upon as a very innovative means to forward calls. The PBX makes it possible to access this telephony service at workplace or at home with ease.

The growth of business is enhanced with the business phone systems. The users can get detailed information about the service on internet. There are several websites that have uploaded thesis on VoIP that are a result of research of many scholars and scientists . So, reading them gives an in-depth understanding of VoIP and PBX systems.